Housekeeping Supervisor

Location: Ogidi, Anambra State(Km 13 Old Enugu Onisha Road, Opp Ogbunike Boys Secondary School, Ogidi, Anambra)

Accommodation: Yes

Job Summary


This position is essential to lead our team of housekeepers and to ensure excellent customer service.
Responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.
To be successful in this role, you should have a good understanding of room cleaning, common areas and team management abilities.


Key Responsibilities 


Paying detailed attention to rooms and ensuring standards at all times
Train housekeepers on cleaning and maintenance tasks.
Oversee staff on a daily basis.
Check rooms and common areas, including stairways and lounge areas, for neatness.
Schedule shifts and arrange for replacements in cases of absence.
Establish and educate staff on cleanliness, tidiness, and hygiene standards.
Motivate team members and resolve any issues when needed.
Respond to customer complaints and special requests.
Monitor and replenish cleaning materials, including floor cleaner, bleach, detergents, air fresheners, disinfectants, etc.
Participate in emergency cleaning when need arises.
Ensure compliance with safety and sanitation policies in all areas.
Developing staff schedules.
Suggest best cleaning supplies and equipment.
Working with hotel guests who have specific housekeeping needs.
Coordinating housekeeping needs with other departments.
Performing cleaning tasks when staff don\'t show up for work or the team is shorthanded
Ensuring SOPs are followed at all times
Maintain the best hygiene standard practices in the hotel. 
Manage laundry requirements and maintain agreed standards.
Contribute towards the smooth running of the hotel operations. 
Manage guests housekeeping expectations and deal with and resolve all queries.
Quality management of hotel housekeeping.
Allocate workloads to team members.
Carry out periodic room & facility checks to ensure proper hygiene procedures are followed always.


Requirements


Work experience as a housekeeping supervisor or similar role.
Hands-on experience with cleaning and maintenance tasks for large organizations.
Ability to use industrial cleaning equipment and products.
Excellent organizational and team management skills.
Stamina to handle the physical demands of the job.
Flexibility to work various shifts, including evenings and weekends where necessary. 
B.sc, OND, HND or its equivalent