Customer Support Officer Enugu

📌 OPPORTUNITY OVERVIEW Prestigious Consulting Group is actively recruiting for a Customer Support Officer position in Enugu. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 3 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Enugu

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Support Officer position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Support Officer position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management. We are  recruiting to fill the position below:

 Job Title: Customer Support Officer

Location: Enugu

Employment Type: Full-time Job Summary

We are seeking a Customer Support Officer to provide excellent customer service, manage customer enquiries and complaints, coordinate after-sales support, and provide administrative and operational support to the Operations Manager. The ideal candidate should have strong communication and problem-solving skills, experience in customer service, and the ability to manage multiple tasks in a fast-paced retail environment.

Respond to customer enquiries, complaints, and requests through phone, WhatsApp, email, and other channels. Provide timely and professional solutions to customer issues and escalate complex matters when necessary. Coordinate after-sales support, including product complaints, warranties, repairs, returns, and exchanges. Follow up with customers on pending issues and ensure timely resolution. Maintain accurate records of customer complaints, enquiries, resolutions, and feedback. Monitor recurring customer issues and provide recommendations for service improvement. Support the Operations Manager with daily operational coordination, follow-ups, documentation, and reporting. Assist in tracking branch activities, pending issues, and operational requests. Liaise with Branch Managers, sales teams, technicians, and other departments to resolve customer and operational issues. Prepare basic customer service and operational reports as required. Support the implementation of customer service standards and operational procedures. Perform other duties assigned by the Operations Manager or Management.

Key Performance Indicators (KPIs)

Customer response and resolution time. Customer satisfaction and feedback. Number of complaints successfully resolved. Follow-up completion rate. Accuracy and timeliness of reports. Timely resolution of outstanding customer and operational issues. Quality and effectiveness of support provided to the Operations Manager.

Bachelor's Degree, HND, or OND in Business Administration, Marketing, Mass Communication, Customer Service, or a related field. 1–3 years of experience in customer service, preferably in retail, consumer electronics, home appliances, telecommunications, or a related industry. Excellent verbal and written communication skills. Strong customer service and complaint-resolution abilities. Good organisational and administrative skills. Proficiency in Microsoft Office, WhatsApp, email, and basic reporting tools. Ability to multitask, follow up effectively, and work with minimal supervision. Must be based in Enugu Must be proactive, professional, patient, and results-oriented.

N150,000 Monthly.  Application Closing Date

28th September, 2026. How to Apply

Interested and qualified candidates should send their CV tand Cover Letter to: [Email hidden - Login to reveal] using "Customer Support Officer - Enugu" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.