Aftersales Service Representative Eleganza Plaza

📌 OPPORTUNITY OVERVIEW Mewe Electronics is actively recruiting for a Aftersales Service Representative position in Eleganza Plaza. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 2 - 4 years • Educational Background: HND or equivalent • Industry Focus: Customer / Care • Location Preference: in Eleganza Plaza

💼 WHY THIS ROLE MATTERS IN NIGERIA The Aftersales Service Representative position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Aftersales Service Representative position, ensure your CV highlights: • Relevant experience matching the 2 - 4 years requirement • Educational qualifications in line with HND • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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MeWe Electronics is a foremost Nigerian brand of electronics, the company produces electronic and household appliances for a vast customer base. We are  recruiting to fill the position below:

 Job Title: Aftersales Service Representative

Location: Eleganza Plaza, Ajao Estate - Lagos

Employment Type: Full-time About the Role

MeWe Electronics is recruiting customer-focused and service-driven Aftersales Service Representatives to support our growing after-sales operations. The ideal candidate will serve as the first point of contact for customers, manage repair requests, coordinate service activities, provide timely updates, and ensure every customer receives a professional and satisfactory service experience. We welcome candidates with experience as Customer Service Representatives, Front Desk Officers, Service Advisors, Service Coordinators, or Repair Reception Officers. Applicants must have previous experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, repair coordination, warranty support, and service network operations.

Receive customer enquiries through walk-in visits, telephone, email, WhatsApp, and other communication channels. Register repair requests and accurately create service tickets. Coordinate repair appointments and technician schedules. Provide customers with timely updates on repair progress and estimated completion dates. Handle customer complaints professionally and ensure prompt resolution. Verify warranty eligibility and service documentation. Maintain accurate customer records and repair history. Coordinate closely with technicians regarding repair status and spare parts availability. Ensure excellent customer satisfaction throughout the entire service process. Escalate unresolved technical or service issues when necessary. Achieve customer service KPIs, response times, and service quality targets.

Requirements & Qualifications

Bachelor's Degree, HND, OND, or equivalent qualification with 2 - 4 years' experience in customer service, front desk operations, service coordination, or after-sales support within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry. Experience working in a service center or appliance repair environment is highly desirable. Strong verbal and written communication skills. Good computer literacy, including Microsoft Office and CRM/service management systems. Excellent interpersonal skills with a customer-first mindset.

Customer Service Excellence Service Coordination Complaint Handling Communication Skills Relationship Management Problem Solving Attention to Detail Time Management Computer Proficiency Team Collaboration.

N100,000 - N150,000 per month. Application Closing Date

15th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] or [Email hidden - Login to reveal] using the  job title the subject of the email.