Customer Service Representative Abuja

📌 OPPORTUNITY OVERVIEW Mishra Global Services Limited is actively recruiting for a Customer Service Representative position in Abuja. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 2 - 4 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Abuja

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Representative position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Representative position, ensure your CV highlights: • Relevant experience matching the 2 - 4 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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At Mishra, we value individuals who deliver with Passion, Purpose and Performance. We are  recruiting to fill the position below:

 Job Title:  Customer Service Representative

Location: Abuja (FCT)

Employment Type: Full-time Description

We are seeking an empathetic, detail oriented Customer Service Representative to join our support team. In this role, you will serve as the primary point of contact for our customers, addressing inquiries, troubleshooting issues, and ensuring an exceptional experience across phone, email, and live chat.

Customer Support: Manage high volume inbound customer inquiries via phone, email, and live chat in a timely and professional manner. Issue Resolution: Identify root causes of customer complaints, troubleshoot problems, and deliver effective solutions or escalate issues when necessary. Account Management: Assist customers with order placements, returns, exchanges, account setup, and billing questions. Data Logging: Accurately log all customer interactions, notes, and resolution steps in the CRM software. Product Expertise: Maintain up to date knowledge of company products, services, and promotional offers to provide accurate guidance.

Requirements & Qualifications

Experience: 2- 4years of experience in a customer service, retail, or call center environment. Communication: Exceptional written and verbal communication skills with strong active listening abilities. Technical Skills: Familiarity with CRM systems (e.g., Salesforce, Zendesk, HubSpot) and basic computer applications. Soft Skills: High emotional intelligence, patience, and the ability to remain calm when de-escalating tense situations. Availability: Ability to work flexible shifts, including occasional weekends or holidays if required.

Benefits & Perks

Salary: N200,000 - N350,000 per month (Competitive hourly rate / annual salary with performance incentives) Comprehensive health, dental, and vision insurance options Paid time off (PTO) and company-paid holidays Clear pathways for internal growth and professional development

11th September, 2026. How to Apply

Interested and qualified candidates should send their updated CV and a brief introductory email to: [Email hidden - Login to reveal] using "Customer Service Representative” as the subject of the email.