Customer Support Officer (Offline State Support) Bayelsa

📌 OPPORTUNITY OVERVIEW Moniepoint Incorporated - Bayelsa is actively recruiting for a Customer Support Officer (Offline State Support) position in Bayelsa. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 2 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Bayelsa

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Support Officer (Offline State Support) position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Support Officer (Offline State Support) position, ensure your CV highlights: • Relevant experience matching the 1 - 2 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

---

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are  recruiting to fill the position below:

 Job Title: Customer Support Officer (Offline State Support)

Location: Bayelsa

Department: Customer Support Operations

Reports to: Regional Team Lead About this role

The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. Log all customer support requests accurately for tracking and follow-up. Coordinate with relevant internal teams to ensure timely resolution of customer issues. Escalate complex or unresolved issues to the Regional/State Team Lead as required. Adhere to approved communication scripts, service guidelines, and operational procedures. Collect and document customer feedback on products and services to support continuous improvement. Identify customer needs and offer appropriate solutions to ensure satisfaction. Build and maintain strong, trust-based relationships with customers through clear and effective communication. Maintain confidentiality and data privacy of customer information at all times.

What success looks like in this role

High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. Strong operational discipline with minimal escalations due to unresolved baseline issues. Proactive collection of customer feedback that leads to actionable internal service improvements.

Experience & Background

1 – 2 years of relevant customer service or support experience. Minimum educational qualification of BSc or HND. Must have completed NYSC or possess a valid exemption/exclusion certificate.

Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). Strong problem-solving and issue-resolution abilities. Customer-centric mindset with high empathy and emotional intelligence. Ability to collaborate effectively with internal cross-functional teams. Meticulous attention to detail for tracking, documentation, and data logging. Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

Why join us

Competitive compensation, benefits, and career growth opportunities. Support for professional development.

Not Specified.  Method of Application

Click Apply Now button to apply