Customer Service Representative Nkpor

📌 OPPORTUNITY OVERVIEW GUO Transport Company Limited is actively recruiting for a Customer Service Representative position in Nkpor. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: Not Specified • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Nkpor

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Representative position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Representative position, ensure your CV highlights: • Relevant experience matching the Not Specified requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, nationwide logistics solutions. We are  recruiting to fill the position below:

 Job Title: Customer Service Representative

Location: Nkpor, Anambra Key Responsibilities

Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries. Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations. Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with company policies and safety standards. Track and monitor parcels in transit and proactively update customers on delivery status or any service delays. Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery. Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction. Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points. Record and maintain customer data and transaction history accurately in the CRM system. Support revenue collection and ensure all transactions are properly recorded and accounted for. Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

21st September, 2026. How to Apply

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