Customer Care Executive Ilupeju

📌 OPPORTUNITY OVERVIEW Ruth and Roots is actively recruiting for a Customer Care Executive position in Ilupeju. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 5 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Ilupeju

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Care Executive position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Care Executive position, ensure your CV highlights: • Relevant experience matching the 1 - 5 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.

We have a worldwide  customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional. We are  recruiting to fill the position below:

 Job Title: Customer Care Executive

Location: Ilupeju, Lagos

Employment Type: Full-time Job Description

A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency. The best Customer Service Executives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs. Provide correct information about the company's products and services to prospective and new clients. Ensure customers' satisfaction with products and services by resolving complaints and enquiries. Follow up with customers via phone, social media or email to confirm purchase satisfaction. Upselling and cross selling of products and services to customers. Working with your team members and other departments to find the most effective solutions to problems. Escalation of customers' concerns, complaints and feedback when necessary and appropriately. Follow communication procedures, guidelines and policies. Keep records of customers' interactions, confirm customers' payments and place customers' orders. Ability to promote products effectively and engage customers in a friendly manner. Physically able to assist customers with product inquiries. Customer-focused, with a positive attitude and a passion for helping people. Strong problem-solving abilities and the capacity to remain calm under pressure. Detail-oriented and capable of multitasking in a busy environment. Excellent communication and interpersonal skills. Strong negotiation and closing abilities. Ability to work independently and manage multiple priorities. Proficiency in Microsoft Office and CRM systems.

Qualification is irrelevant - Candidate will be trained. 1 - 5 years experience. The candidate must reside in Lagos (in or close to Ilupeju preferably).

Not Specified. How to Apply

Interested and qualified candidates should send their CV and Application to: [Email hidden - Login to reveal] using 'Customer Service - Lagos' as the subject of the email.