Customer Service Officer Ikoyi

📌 OPPORTUNITY OVERVIEW Smart Partners Consulting Limited (SPCL) is actively recruiting for a Customer Service Officer position in Ikoyi. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 2 years • Educational Background: OND or equivalent • Industry Focus: Customer / Care • Location Preference: in Ikoyi

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Officer position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Officer position, ensure your CV highlights: • Relevant experience matching the 1 - 2 years requirement • Educational qualifications in line with OND • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our clients. JoinDiaspora Networks We are  recruiting to fill the position below:

 Job Title: Customer Service Officer

Location: Ikoyi, Lagos

Employment Type: Full-time

Work Location: On-site

Industry: Automobile / Auto Parts & Engines Job Summary

We are seeking a courteous, professional, and customer-focused Customer Service Officer to manage customer enquiries and ensure an excellent customer experience throughout the sales process. The successful candidate will serve as a key point of contact for customers, providing information about automobile parts and engines, following up on enquiries and orders, resolving customer concerns, and coordinating with the sales and operations teams to ensure customer requests are handled efficiently.

Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media, and other communication channels. Welcome and attend to customers visiting the company's office. Provide customers with accurate information about available parts, engines, prices, specifications, and product compatibility. Understand customer needs and direct technical or sales enquiries to the appropriate team member where necessary. Follow up with customers on enquiries, quotations, orders, payments, and deliveries. Maintain accurate and up-to-date customer records. Handle customer complaints and concerns professionally and escalate unresolved issues appropriately. Coordinate with the sales, inventory, and operations teams to ensure customer requests are fulfilled. Keep customers informed about order status, product availability, and delivery timelines. Conduct post-sale follow-ups to confirm customer satisfaction. Maintain a professional and positive attitude when dealing with difficult or demanding customers. Monitor recurring customer complaints and provide feedback to management. Assist in maintaining an organised customer database. Support customer retention initiatives and encourage repeat business. Prepare basic customer service reports when required. Perform other duties assigned by management.

Customer satisfaction. Response time to customer enquiries. Customer complaint resolution. Follow-up completion rate. Accuracy of customer records. Quality and professionalism of customer interactions. Customer retention and repeat purchases.

OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, or a related field. 1–2 years of customer service experience, preferably in automobile, retail, sales, or a related industry. Excellent verbal and written communication skills. Strong telephone and WhatsApp communication skills. Good customer service and interpersonal skills. Proficiency in Microsoft Office and basic computer applications. Ability to remain calm, patient, and professional when handling complaints. Good organisational and record-keeping skills. Ability to multitask and work effectively in a fast-paced environment. Basic knowledge of automobile parts and engines is an advantage. Must be courteous, presentable, proactive, attentive to detail, and customer-oriented.

N150,000 Monthly. Application Closing Date

5th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email. HireResume Writers