Customer Service Manager Lekki Ajah

📌 OPPORTUNITY OVERVIEW Aureole Consulting Limited is actively recruiting for a Customer Service Manager position in Lekki Ajah. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 5 years • Educational Background: Bachelor or equivalent • Industry Focus: Customer / Care • Location Preference: in Lekki Ajah

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Manager position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Manager position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Aureole Consulting Limited is a Pan-African HR consulting company that specializes in Talent Acquisition, Human Resource Business Partner, HRIS Referral, CV, Cover letter & LinkedIn Optimization, Social Media Job Advertisement, amongst other services. We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lekki Ajah, Lagos

Employment Type: Full-time Job Summary

The Customer Service Manager will lead and manage the day-to-day operations of the Customer Services Department, ensuring the delivery of consistently high-quality service to internal and external customers by implementing the customer service strategy, managing customer enquiries and order processing, monitoring service performance, and driving continuous improvement.

Key Responsibilities

Lead and manage the day-to-day operations of the Customer Services Department. Implement the company’s Customer Service strategy and ensure alignment with departmental and business objectives. Oversee the accurate and timely processing of customer quotations, orders, and order confirmations. Manage staffing, training, coaching, and performance to ensure the team delivers efficient and exceptional customer service. Establish and monitor service standards, performance targets, and KPIs. Drive continuous improvement initiatives across customer enquiries and order processing. Promote effective communication and collaboration across the Customer Services function. Foster a positive, motivated, and high-performing team environment. Support change management and process improvement initiatives to enhance customer experience and operational efficiency.

Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field. Minimum of 5 years of recent and proven experience in a B2B or B2C customer service environment, including at least 3 years in a senior customer service or customer relations management role. Experience gained within a manufacturing or wholesale environment is an advantage. Proven experience in a quick response, high fluctuating, customer driven industry. Demonstrated experience in change management, process improvement, or continuous improvement initiatives. Strong experience in resource planning, organizing, team management, problem-solving and performance management. Strong customer focus with excellent communication and interpersonal skills. High level of accuracy and attention to detail. Proficiency in Microsoft Office packages and CRM/customer service platforms such as Zendesk, Freshdesk, Zoho Desk, Gorgias, or similar systems. Experience handling customer enquiries through email, live chat, WhatsApp, telephone, and social media. Preferably male candidates (for gender balance). Proximity to Lekki is Imperative.

N350,000 – N450,000 Monthly. Application Closing Date

7th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using ''Customer Service Manager'' as the subject of the mail.