Customer Experience Officer Ojo / Trade Fair

📌 OPPORTUNITY OVERVIEW Flash Delivery is actively recruiting for a Customer Experience Officer position in Ojo / Trade Fair. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 3 years • Educational Background: OND or equivalent • Industry Focus: Customer / Care • Location Preference: in Ojo / Trade Fair

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Experience Officer position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Experience Officer position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with OND • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction. We are  recruiting to fill the position below:

 Job Title: Customer Experience Officer

Location: Ojo / Trade Fair, Lagos

Employment Type: Full-time Job Description

Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.

Handle customer inquiries and complaints. Track shipments and provide updates. Escalate unresolved issues. Maintain customer records. Improve customer satisfaction ratings.

KPI

Customer Satisfaction (CSAT) Customer feedback rating Complaint Resolution Rate % complaints resolved First Contact Resolution Issues resolved at first interaction Response Time Average response time to inquiries Customer Retention Rate Repeat customers maintained Escalation Rate Number of escalated cases Shipment Tracking Support Accuracy Correct information provided Daily Customer Interactions Calls, chats, emails handled Target: CSAT above 90%.

OND / HND / Bachelor's Degree in any relevant field. 1–3 years of experience in customer service or client relations. Experience in logistics or e-commerce customer support is an advantage.

Excellent communication. Conflict resolution. Active listening. Computer literacy. Customer relationship management.

N120,000 - N150,000 monthly. Application Closing Date

7th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.