Customer Service Representative Lagos

📌 OPPORTUNITY OVERVIEW GUO Transport Company Limited (4 Openings) is actively recruiting for a Customer Service Representative position in Lagos. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: Not Specified • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Lagos

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Representative position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Representative position, ensure your CV highlights: • Relevant experience matching the Not Specified requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

---

Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We operate a large fleet of trucks and maintain a network of strategically located offices across the country, helping you get your goods at the right destination in record time. Today, GUOL has its Headquarters in Onitsha, Anambra State with its Corporate office in Lagos State. The company is known for its commitment to customer satisfaction and timely delivery, making it a trusted choice for individuals and businesses seeking reliable logistics solutions in Nigeria. We are  recruiting to fill the position below:

 Job Title: Customer Service Representative

Locations: Aba - Abia, Onitsha - Anambra, Benin - Edo, and Lekki (Orchid) - Lagos Key Responsibilities

Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries. Coordinate therouting and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations. Supervise and verifyproper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards. Track and monitor parcels in transit and proactively update customers on delivery status or any service delays. Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery. Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction. Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points. Record and maintain customer data and transaction history accurately in the CRM system. Support revenue collection and ensure all transactions are properly recorded and accounted for. Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

N100,000 - N150,000 monthly. Application Closing Date

Not Specified. How to Apply

Click Apply Now button to apply