Customer Service Officer Omole Phase 2

📌 OPPORTUNITY OVERVIEW Jobs Expert is actively recruiting for a Customer Service Officer position in Omole Phase 2. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 3 years • Educational Background: OND or equivalent • Industry Focus: Customer / Care • Location Preference: in Omole Phase 2

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Officer position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Officer position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with OND • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Jobs Expert, a recruitment services firm, is  recruiting suitable candidates to fill the position below:  Job Title: Customer Service Officer

Location: Omole Phase 2, Lagos

Employment Type: Full-time Job Summary

We are looking for a customer-focused and professional Customer Service Officer to serve as the first point of contact for customers. The successful candidate will handle customer inquiries, resolve complaints, provide accurate information, and ensure a positive customer experience across all communication channels.

Respond promptly to customer inquiries via phone calls, WhatsApp, email, social media, and other channels. Attend to customer complaints, questions, and requests professionally. Follow up with customers to ensure issues are properly resolved. Provide accurate information about products, services, orders, pricing, and company policies. Process and follow up on customer orders and requests where required. Maintain accurate records of customer interactions and complaints. Escalate complex customer issues to the appropriate department or supervisor. Follow up on leads and existing customers where applicable. Build and maintain positive relationships with customers. Work with the sales, operations, and other teams to resolve customer issues. Prepare customer service reports and provide feedback on recurring customer concerns. Maintain a professional and courteous attitude at all times.

OND/HND/Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field. 1–3 years of experience in customer service, sales, call centre, or a related role. Good knowledge of customer service principles and practices. Ability to communicate effectively with different types of customers. Must be comfortable using WhatsApp, email, and basic computer applications. Ability to work under pressure and handle difficult customers professionally. Good organizational and record-keeping skills. Candidates with e-commerce, retail, or call-centre experience will be an advantage.

Excellent verbal and written communication. Active listening. Problem-solving. Customer relationship management. Conflict resolution. Patience and emotional intelligence. Attention to detail. Time management. Teamwork. Computer literacy. Follow-up and persuasion skills. Ability to multitask. Professional telephone etiquette.

Customer-focused and friendly. Patient and calm under pressure. Reliable and responsible. Positive attitude. Target-oriented. Professional appearance and conduct. Willingness to learn and improve.

30th September, 2026. How to Apply

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