Customer Service Representative  Amuwo Odofin

📌 OPPORTUNITY OVERVIEW Salsam Technologies is actively recruiting for a Customer Service Representative position in  Amuwo Odofin. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 2 years • Educational Background: OND or equivalent • Industry Focus: Customer / Care • Location Preference: in  Amuwo Odofin

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Representative position is an important role within Nigeria's Customer / Care sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Representative position, ensure your CV highlights: • Relevant experience matching the 1 - 2 years requirement • Educational qualifications in line with OND • Specific achievements in the Customer / Care field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Customer / Care sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Salsam Technologies, an indigenous-owned security company, brings over a decade of expertise to the realm of car tracking and fleet management services. With a steadfast dedication to excellence, we pride ourselves on delivering customized solutions that precisely meet the distinct requirements of our clients. We are  recruiting to fill the position below:

 Job Title: Customer Service Representative

Location: Amuwo Odofin, Lagos

Job type: Full-time Job Summary

The Customer Service Representative will serve as the first point of contact for clients, handling inquiries, resolving complaints, and supporting customers on tracking and fleet management issues.

Respond to customer inquiries via phone, email, and WhatsApp in a timely and professional manner Resolve customer complaints and escalate technical issues to the appropriate team when necessary Guide new customers through onboarding, installation scheduling, and product use Process service requests such as renewals, upgrades, and cancellations Maintain accurate records of customer interactions and complaints Follow up with customers to confirm issues have been resolved to their satisfaction Provide feedback to management on recurring issues or areas for improvement Support the sales team by directing qualified inquiries appropriately

Minimum of OND in any related discipline Must have 1-2 years experience in a customer service or related role Good verbal and written communication skills Patient, calm, and able to handle complaints professionally Computer literate, with intermediate knowledge of Microsoft Excel and Word. Experience with GPS and navigation technologies an added advantage. Must be resident in or around Amuwo-Odofin/Festac and environs.

N70,000 to N90,000 / Month based on experience with a generous sales commission based on targets. Application Closing Date

Not Specified. How to Apply

Interested and qualified candidates should forward both Cover Letter and CV as one PDF or Word document (file named with Applicant’s First Name_Surname) to: [Email hidden - Login to reveal] using the Position as the subject of the email.

Note: Only shortlisted candidates will be invited for interview.