Passenger Service Supervisor ICC Building Enugu

📌 OPPORTUNITY OVERVIEW Enugu Air is actively recruiting for a Passenger Service Supervisor position in ICC Building Enugu. This is an excellent opportunity for professionals in the Aviation / Airline sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 3 years • Educational Background: HND or equivalent • Industry Focus: Aviation / Airline • Location Preference: in ICC Building Enugu

💼 WHY THIS ROLE MATTERS IN NIGERIA The Passenger Service Supervisor position is an important role within Nigeria's Aviation / Airline sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Aviation / Airline offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Passenger Service Supervisor position, ensure your CV highlights: • Relevant experience matching the 3 years requirement • Educational qualifications in line with HND • Specific achievements in the Aviation / Airline field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Aviation / Airline sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Enugu Air is a rapidly expanding, state-owned airline established by the Enugu State Government under the leadership of Governor Peter Mbah. The carrier serves as a key economic catalyst aimed at transforming Enugu into a premier regional logistics hub and a global investment destination We are  recruiting to fill the position below:

 Job Title: Passenger Service Supervisor

Location: ICC Building Enugu, Opposite Government House - Enugu

Employment Type: Full-Time (Onsite) Job Description

Enugu Air Limited is seeking experienced and customer focused Passenger Service Supervisors to oversee passenger handling and ground service activities at our stations. The successful candidate will supervise frontline passenger service personnel, ensure efficient and professional handling of passengers, and maintain high standards of service, safety, and operational compliance throughout the passenger journey. 

Supervise and coordinate passenger service activities at the station. Ensure efficient check-in, boarding, baggage handling, and passenger assistance processes. Lead and monitor Passenger Service Executives to ensure excellent customer service. Ensure compliance with airline policies, airport procedures, and applicable aviation regulations. Coordinate effectively with Flight Operations, Cabin Crew, Security, Airport Authorities, and other relevant stakeholders. Handle passenger complaints, special requests, disruptions, and other service-related issues professionally. Monitor boarding and departure processes to support the airline's on-time performance. 

Qualifications & Experience

Bachelor's degree or HND in Aviation Management, Social Sciences , Business Administration, or a related field. Minimum of 3 years' relevant experience in passenger services, airport operations, airline ground handling, or a related aviation environment. Previous supervisory experience in an airline or airport environment is required. Knowledge of passenger handling procedures and airport operations. Familiarity with airline reservation, check-in, or departure control systems is an advantage. Candidates with relevant aviation training or certifications will have an added advantage. NYSC: Evidence of completion or exemption from the National Youth Service Corps (NYSC) scheme  

What We Offer

Competitive remuneration package. Opportunity to work in a dynamic and growing airline. Professional development and career growth opportunities. A collaborative and safety focused work environment. 

21st August, 2026. How to Apply

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