BRIEF DESCRIPTIONThe Community Manager (Real Estate) role involves managing the company's online and offline community, building relationships with the audience, and improving customer interactions. The role requires good communication, interpersonal, and problem-solving skills, with a focus on customer service and community engagement.
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Astracrest Investment Limited is a visionary real estate development company dedicated to building greatness and redefining real estate in Africa. We focus on creating lasting value through agricultural estate development, residential estate projects, and innovative building construction. Our watchword is clear: Building Greatness, Redefining Real Estate.
We are recruiting to fill the position below:
Job Title: Community Manager (Real Estate) Jobposting service
Location: Lagos
Employment Type: Full-time
About the Role
We are looking for a friendly, organised, and proactive Community Manager to manage our online and offline community, build relationships with our audience, and improve the way people interact with our brand.
The ideal candidate must be good at communicating with people, responding to enquiries, building trust, and creating a positive experience for our clients and potential customers.
The person will serve as a link between the company and its audience, ensuring that enquiries, complaints, feedback, and other customer concerns are properly attended to.
Key ResponsibilitiesCommunity Engagement:Manage and engage the company's online community across Instagram, Facebook, WhatsApp, TikTok, and other platforms.
Respond to comments, messages, and enquiries in a polite and timely manner.
Engage followers through interactive posts, polls, questions, and discussions.
Build and maintain good relationships with followers, clients, and potential investors.
Encourage conversations and create a welcoming online community.
Customer Relations and Enquiries:Attend to enquiries from people interested in buying, selling, or investing in properties.
Provide basic information about available properties, locations, prices, and payment plans using approved company information.
Direct serious enquiries and potential buyers to the sales team.
Follow up on enquiries where necessary.
Ensure customers receive a good experience when communicating with the company.
Handle complaints professionally and direct issues to the appropriate department.
Community Building:Develop ways to grow the company's community and attract the right audience.
Build relationships with existing clients and potential customers.
Encourage referrals, reviews, testimonials, and customer feedback.
Help create a community where people can learn about real estate, property investment, and the company's services.
Maintain relationships with clients even after they have completed a property purchase.
Social Media Support:Work with the content and marketing team to ensure consistent communication with the audience.
Share important company updates, property information, events, and announcements.
Monitor conversations and discussions about the brand online.
Identify common questions and concerns from the audience and share them with the relevant team.
Ensure that the brand maintains a professional and friendly online presence.
Client Support and Follow-up:
Check in with existing clients when necessary.
Keep clients updated on relevant company activities and property developments.
Assist with organising client engagement activities, events, webinars, and property inspections.
Maintain good communication with clients and help strengthen customer loyalty.
Monitoring and Reporting:Keep records of enquiries, complaints, feedback, and community activities.
Monitor audience engagement and community growth.
Identify common customer questions and report them to management.
Provide regular reports on community activities and customer feedback.
Suggest ways to improve customer experience and engagement.
Requirements and Qualifications
Good communication and interpersonal skills.
Must be friendly, approachable, and good at relating with people.
Must have good writing and speaking skills.
Must understand how social media platforms work.
Must be comfortable communicating with customers online and offline.
Must be organised and able to manage multiple conversations.
Must be patient and able to handle difficult conversations professionally.
Must have good problem-solving skills.
Previous experience in customer service, community management, or social media management is an added advantage.
Knowledge of the real estate industry is an added advantage.
The Ideal Candidate:We are looking for someone who:Enjoys interacting and connecting with people.
Can communicate professionally and confidently.
Is patient, respectful, and attentive to details.
Knows how to build trust and maintain relationships.
Can handle customer complaints without being rude or defensive.
Is proactive and does not wait to be told everything.
Understands the importance of good customer service.
Can represent the company positively at all times.
SalaryN150,000 monthly.
Application Closing Date
4th December, 2026.
How to Apply
Interested and qualified candidates should send their CV and relevant work experience to: [Email hidden - Login to reveal] using “COMMUNITY MANAGER” as the subject of the email.
Note: Only shortlisted candidates will be contacted.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
