Travel Operations Officer  Abuja

📌 OPPORTUNITY OVERVIEW 1860 Travels Limited is actively recruiting for a Travel Operations Officer position in  Abuja. This is an excellent opportunity for professionals in the Travel sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 3 years • Educational Background: Others or equivalent • Industry Focus: Travel • Location Preference: in  Abuja

💼 WHY THIS ROLE MATTERS IN NIGERIA The Travel Operations Officer position is an important role within Nigeria's Travel sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Travel offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Travel Operations Officer position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Others • Specific achievements in the Travel field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Travel sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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1860 Travels Limited - We have been delivering world class services since 2012, cautiously handling customer requests in the shortest possible time guided by outstanding customer-centric principles of: Professionalism, Care and Satisfaction.

Our travel management solutions cuts across numerous areas like FITs, GTs, MICE and much more driven by our brands. We have a large selection of packages to choose from driven by our foremost holiday brand - Holidey! The successes that have been recorded over the past years in putting together world-class travel/holiday packages led to our receiving a Top Achiever Award in 2017 from Sun International, a world leading provider of hospitality services. We are  recruiting to fill the position below:

 Job Title: Travel Operations Officer

Location: Abuja Job Description

The Travel Operations Officer is responsible for coordinating, managing, and executing daily travel operations to ensure seamless service delivery to clients. The role involves handling bookings, reservations, itinerary management, operational support, supplier coordination, customer service, documentation, and post-booking follow-up across local and international travel services. The ideal candidate must possess strong organizational skills, attention to detail, problem-solving ability, and experience working within the travel, tourism, airline, or hospitality industry.

Process flight reservations and ticketing using GDS systems where applicable Coordinate hotel bookings, airport transfers, tours, and travel packages Manage visa support processes and travel documentation requirements Handle amendments, cancellations, refunds, and reissues Ensure accuracy of all bookings before confirmation

Coordinate daily travel operations and monitor service delivery Liaise with airlines, hotels, embassies, transport providers, and other vendors Ensure all operational timelines and client deadlines are met Monitor active bookings and resolve operational issues promptly Maintain accurate operational records and booking logs

Respond to customer inquiries professionally and promptly Provide travel advice, itinerary guidance, and operational support Handle customer complaints and escalations effectively Ensure high customer satisfaction throughout the travel process Conduct post-travel follow-up where necessary

Prepare detailed travel itineraries Verify travel requirements including: Visa requirements Passport validity Transit regulations Travel insurance requirements Ensure all client travel documents are properly issued and delivered

Maintain relationships with airlines, hotels, DMCs, embassies, and travel partners Monitor vendor performance and service quality Assist in negotiating rates and operational agreements Track supplier invoices and remittance records

Prepare operational reports and booking summaries through the use of Internal Systems Maintain proper documentation and filing systems Update internal systems with accurate operational data Assist with profitability tracking and operational analytics

Ensure compliance with company policies and travel regulations Maintain confidentiality of client information Ensure all operational activities meet service quality standards Stay updated on travel advisories, airline policies, and immigration changes

Key Performance Indicators (KPIs)

Booking accuracy rate Customer satisfaction level Response and resolution time Operational efficiency Vendor coordination effectiveness Revenue/profit contribution support Compliance with operational procedures

Required Qualifications

Bachelor’s Degree or HND in Travel & Tourism Or related field

Minimum of 1–3 years experience in:

Travel agency operations Airline reservations Tourism operations Corporate travel management

Experience with international travel operations is an added advantage.

Knowledge of GDS systems (Galileo, Amadeus, Sabre, etc.) Ticketing and reservation management Microsoft Office proficiency Email and CRM management Understanding of visa and travel documentation processes

Strong communication and interpersonal skills Excellent customer service orientation Attention to detail and accuracy Time management and multitasking ability Problem-solving and crisis management skills Ability to work under pressure

Not Specified. Method of Application

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.