Service Operation Manager Eleganza Plaza

📌 OPPORTUNITY OVERVIEW Mewe Electronics is actively recruiting for a Service Operation Manager position in Eleganza Plaza. This is an excellent opportunity for professionals in the Engineering / Technical sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 5 years • Educational Background: HND or equivalent • Industry Focus: Engineering / Technical • Location Preference: in Eleganza Plaza

💼 WHY THIS ROLE MATTERS IN NIGERIA This Service Operation Manager role is critical in driving technological innovation and infrastructure development. Technical professionals are essential for Nigeria's economic growth, industrialization, and digital transformation initiatives.

📈 CAREER DEVELOPMENT INSIGHTS This role in Engineering / Technical offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Service Operation Manager position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with HND • Specific achievements in the Engineering / Technical field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Engineering / Technical sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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MeWe Electronics is a foremost Nigerian brand of electronics, the company produces electronic and household appliances for a vast customer base. We are  recruiting to fill the position below:

 Job Title: Service Operation Manager

Location: Eleganza Plaza, Ajao Estate - Lagos

Employment Type: Full-time About the Role

MeWe Electronics is seeking an experienced and results-driven Service Operation Manager to lead and optimize our after-sales service operations in Lagos. The successful candidate will be responsible for managing the company's service network, improving operational efficiency, enhancing customer satisfaction, and driving continuous improvement across all after-sales service functions. The ideal candidate must possess strong leadership capabilities and proven experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a solid understanding of after-sales service management, customer experience, and service network operations.

Develop, expand, and manage the company's after-sales service network, including authorized service centers and collection points. Oversee the daily operations of service centers to ensure efficient, timely, and high-quality service delivery. Manage the customer contact center, ensuring prompt handling of customer inquiries, complaints, and repair requests. Monitor and improve key service performance indicators (KPIs), including First-Time Fix Rate (FTFR), turnaround time (TAT), service productivity, and customer satisfaction (CSAT). Coordinate after-sales logistics, spare parts distribution, inventory support, and service scheduling to ensure seamless operations. Develop and implement strategies to improve service quality, operational efficiency, and customer experience. Drive value-added service initiatives, including spare parts sales, refurbished products, trade-in programs, and other after-sales business opportunities. Handle escalated customer complaints and ensure timely resolution through effective corrective actions. Analyze operational performance, prepare management reports, and recommend process improvements based on data analysis. Lead, coach, and develop service teams while implementing performance management and continuous training programs. Collaborate with Sales, Technical, Logistics, Finance, and Supply Chain departments to improve overall business performance. Manage relationships with authorized service partners, contractors, logistics providers, and other external stakeholders. Ensure compliance with company policies, service standards, quality requirements, and safety regulations.

Bachelor's Degree or HND in Business Administration, Engineering, Marketing, Supply Chain Management, Operations Management, or a related discipline. Minimum of 5 years' experience in After-Sales Service Operations, Service Management, or Customer Service Management, with at least 3 years in a leadership role. Mandatory experience in the 3C (Computer, Communication & Consumer Electronics) industry, Home Appliance industry, Consumer Electronics, or a related manufacturing environment. Strong knowledge of after-sales service operations, warranty management, service center management, spare parts management, and customer support. Experience managing authorized service networks and third-party service providers. Proficiency in Microsoft Excel, ERP/CRM systems, and data analysis tools. Strong analytical, problem-solving, and decision-making skills. Excellent leadership, communication, negotiation, and stakeholder management skills. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Fluent in English (spoken and written). Knowledge of Yoruba, Hausa, Igbo, or other Nigerian languages is an added advantage.

N500,000 - N750,000 per month.

What We Offer

Competitive salary and performance-based incentives. Career development and leadership growth opportunities. Opportunity to work with one of Nigeria's growing consumer electronics and home appliance companies. A collaborative, innovative, and performance-driven work environment. Continuous learning and professional development opportunities.

30th September, 2026. Method of Application

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal]; [Email hidden - Login to reveal]; [Email hidden - Login to reveal] using the  job title as the subject of the mail.