After - Sales Service Center Supervisor Eleganza Plaza

📌 OPPORTUNITY OVERVIEW Mewe Electronics is actively recruiting for a After - Sales Service Center Supervisor position in Eleganza Plaza. This is an excellent opportunity for professionals in the Engineering / Technical sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 5 years • Educational Background: HND or equivalent • Industry Focus: Engineering / Technical • Location Preference: in Eleganza Plaza

💼 WHY THIS ROLE MATTERS IN NIGERIA This After - Sales Service Center Supervisor role is critical in driving technological innovation and infrastructure development. Technical professionals are essential for Nigeria's economic growth, industrialization, and digital transformation initiatives.

📈 CAREER DEVELOPMENT INSIGHTS This role in Engineering / Technical offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this After - Sales Service Center Supervisor position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with HND • Specific achievements in the Engineering / Technical field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Engineering / Technical sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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MeWe Electronics is a foremost Nigerian brand of electronics, the company produces electronic and household appliances for a vast customer base. We are  recruiting to fill the position below:

 Job Title: After - Sales Service Center Supervisor

Location: Eleganza Plaza, Ajao Estate, Lagos

Employment Type: Full-time About the Role

MeWe Electronics is seeking an experienced Aftersales-Sales Service Center Supervisor to oversee the daily operations of our service center and ensure exceptional customer service throughout the after-sales journey. The successful candidate will coordinate technicians, customer service teams, repair workflows, service quality, and customer satisfaction while ensuring operational efficiency. Applicants must possess experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, service center operations, warranty processes, and service network operations.

Manage the day-to-day operations of the service center. Supervise repair technicians, front desk officers, and customer service representatives. Ensure excellent customer service throughout the repair process. Monitor repair turnaround time (TAT) and customer satisfaction metrics. Coordinate repair scheduling and workload allocation. Ensure warranty claims are processed according to company policy. Resolve escalated customer complaints professionally and promptly. Monitor service center performance using established KPIs. Maintain accurate service records and operational documentation. Ensure compliance with company procedures and service quality standards. Train, mentor, and evaluate service center staff. Work closely with Technical, Inventory, Sales, and Customer Service teams.

Requirements & Qualifications

Bachelor's Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline. Minimum of 5 years' experience in after-sales operations within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry. Previous experience supervising service center operations is highly preferred. Strong leadership, communication, and customer relationship management skills. Experience using CRM or service management systems. Excellent organizational and decision-making abilities.

Service Centre Operations Customer Experience Management Team Leadership Complaint Resolution Operational Planning Performance Monitoring Service Quality Assurance Communication Skills Process Improvement Decision Making.

N300,000 - N400,000 per month. Application Closing Date

11th September, 2026. Method of Application

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] ; [Email hidden - Login to reveal] using the Job Title as the subject of the mail.