Operations Associate (Hybrid) Lagos 

📌 OPPORTUNITY OVERVIEW Expedier is actively recruiting for a Operations Associate (Hybrid) position in Lagos . This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 3 years • Educational Background: Bachelor or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Lagos 

💼 WHY THIS ROLE MATTERS IN NIGERIA The Operations Associate (Hybrid) position is an important role within Nigeria's Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Operations Associate (Hybrid) position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Data / Business / Analysis / Ai sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Expedier is a digital financial platform on a mission to empower underserved individuals and businesses. We are recruiting to fill the position below:

Job Title: Operations Associate

Location: Lagos 

Employment Type: Full-time Role Overview

The Operations Associate will play a key role in ensuring the smooth execution of daily operational activities, transaction processing, customer support coordination, compliance checks, reporting, and process improvement initiatives.  The ideal candidate is analytical, organized, and capable of working in a fast-paced fintech environment.

Monitor and process customer transactions across all products and services. Track inflows and outflows to ensure timely processing and settlement. Investigate and resolve transaction-related issues and escalations. Reconcile transactions and maintain accurate operational records. Escalate exceptions, delays, and operational risks promptly.

Collaborate with the Customer Success team to ensure timely resolution of customer issues. Assist in managing customer account updates, verification requests, and operational inquiries. Monitor support tickets and ensure adherence to service level agreements (SLAs). Maintain high standards of customer experience across all operational touchpoints.

Support customer verification (KYC) and due diligence processes. Monitor transactions for unusual activities and escalate potential compliance concerns. Ensure operational activities comply with internal policies and regulatory requirements. Assist with audit preparation and compliance documentation.

Prepare daily, weekly, and monthly operational reports. Maintain accurate records of transactions, settlements, reconciliations, and escalations. Track operational metrics and identify trends requiring management attention. Support data analysis and reporting for decision-making.

Document and maintain operational procedures and workflows. Identify operational bottlenecks and recommend improvements. Participate in process automation and efficiency initiatives. Support implementation of new operational tools and systems.

Cross-Functional Collaboration:

Work closely with Customer Success, Compliance, Finance, Product, and Technology teams. Coordinate with banking and payment partners when required. Support operational projects and strategic initiatives as assigned.

Bachelor's Degree in Business Administration, Finance, Economics, Operations Management, or a related field. 1–3 years of experience in Operations, Customer Support, Banking, Fintech, or a related role. Strong attention to detail and analytical skills. Excellent written and verbal communication skills. Proficiency in Microsoft Excel, Google Sheets, and reporting tools. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving and critical-thinking abilities. Knowledge of fintech operations, payments, foreign exchange, or financial services is an added advantage.

Attention to Detail Operational Excellence Accountability Time Management Communication Skills Customer-Centric Mindset Analytical Thinking Team Collaboration Adaptability and Initiative.

10th September, 2026. Salary

N311,000 per month. How to Apply

Interested and qualified candidates should forward their CV / Resume to: [Email hidden - Login to reveal] using the job title as the subject of the mail.