IT Service Desk Officer

WORK LOCATIONS: ANAMBRA (ONITSHA) & OGUN STATE (ABEOKUTA)

REFERENCE CODE: ITSDO/IT/MAY/2025

Primary Responsibilities:


Provide first-line support for staff regarding service requests and incidents
Promptly escalate unresolved issues/requests to second-line support.
Ensure continuity of banking operations through high-quality customer service
Support the onboarding, relocation, leave planning, and exit processes for staff.
Assist in maintaining an inventory of all equipment and related stock.
Ensure compliance with operating procedures.
Install software on systems and servers for branches and Head Office
Maintain File Server and manage user rights
Assign users and computers to appropriate groups in Active Directory
Perform user and profile maintenance in Active Directory
Install and update anti-virus software for all users
Conduct Windows Patch and Anti-Virus Updates for all computer hardware
Carry out timely workstation hardware and software upgrades as required.
Ensure and maintain internal IT Operations security in line with general information security policies and guidelines.


Required experience, skills, and knowledge


Minimum of B.Sc. or Higher National Diploma in any discipline
At least three years of relevant experience in a similar environment
Well-rounded IT professional with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
Experience with Win SQL 2008/2012 R2 or other database platforms would be advantageous.
Proficient in troubleshooting hardware and software issues
Should be familiar with Active Directory.