Customer Service Representative in Ibadan

Job Summary

As a Customer Service Representative, you’ll be responsible for managing the customer journey from inquiry to delivery. This includes answering questions, processing orders, following up with customers, and working directly with logistics or delivery agents to resolve delays or delivery issues. You’ll also identify opportunities to convert interested prospects into paying customers by providing helpful, honest, and timely support. Whether it’s helping someone complete a purchase or ensuring their order arrives without hassle, you’ll play a key role in building trust and loyalty. 

Location: Office address is at New-Garage, along Challenge, Ibadan, Oyo State.

Salary: Basic salary plus commission

Job Description

Responsibilities:


Respond to customer inquiries via phone and chat in a timely and professional manner.
Proactively call customers with pending or delayed orders to provide updates and support.
Follow up with customers post-purchase to confirm delivery or resolve issues.
Liaise with delivery agents and logistics teams to ensure timely and accurate deliveries.
Track orders and resolve shipping-related concerns or delivery failures.
Convert inbound inquiries into sales through informative and persuasive communication.
Provide detailed product information, assist with orders, and handle return or refund requests.
Keep accurate records of customer interactions and delivery status.
Report common issues or trends to relevant departments for process improvements.


Requirements:


Proven experience in customer service, phone support, or logistics coordination (eCommerce preferred).
Strong communication skills, both written and verbal.
Confident handling phone calls and resolving concerns calmly and clearly.
Comfortable using CRM, helpdesk, and order tracking systems.
Ability to follow up proactively and think on your feet.
Organised and detail-oriented with strong time management.
Experience working with or coordinating delivery agents or logistics teams.
Customer-first mindset with a focus on both support and sales.