Customer Service Representative Shop 19 Rossbell Plaza

The logistics customer service representative at GUO Logistics will ensure the smooth handling of parcels and courier services, manage customer interactions, coordinate parcel movement, and maintain high service standards.

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Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We operate a large fleet of trucks and maintain a network of strategically located offices across the country, helping you get your goods at the right destination in record time. We are  recruiting to fill the position below:

 Job Title: Customer Service Representative

Location: Shop 19 Rossbell Plaza, Beside STIP International Filling Station, NTA Road, Mgbuoba - Port Harcourt, Rivers Job Summary

The logistics customer service representative at GUO Logistics will play a key role in ensuring the smooth and efficient handling of parcels and courier services across multiple locations. The role involves managing customer interactions, coordinating parcel movement, routing and tripping, and ensuring proper packaging, registration and inspection of all items, while maintaining high service standards that reflect GUO Logistics' commitment to reliability and customer satisfaction.

Serve as the first point of contact for customers, providing professional assistance with parcel bookings, rates, delivery timelines and other logistics enquiries. Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations. Supervise and verify proper packaging, registration and inspection of parcels before dispatch, ensuring compliance with company policies and safety standards. Track and monitor parcels in transit and proactively update customers on delivery status and possible delays. Maintain accurate shipment documentation, including waybills, manifests, receipts and proof of delivery. Handle customer complaints, claims and enquiries effectively, ensuring timely resolution and customer satisfaction. Work closely with the Operations and Dispatch teams to facilitate smooth coordination between terminals and delivery points. Record and maintain customer information and transaction history accurately in the CRM system. Support revenue collection and ensure all transactions are properly recorded and accounted for. Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Minimum of HND or Bachelor's degree in Logistics, Business Administration, Supply Chain Management or a related field.

Excellent communication and interpersonal skills. Good understanding of parcel handling and logistics operations. Proficiency in Microsoft Office and logistics tracking tools. Strong attention to detail and accuracy in documentation. Ability to multitask and work effectively under pressure. Strong problem-solving and customer service skills.

Customer-focused mindset. Teamwork and collaboration. Time management and organisation. Professionalism and accountability.

Problem-solving and adaptability.

The role operates on a rotational shift basis, Mondays to Sundays, with one day off every week.

Morning Shift:7:30 AM – 1:30 PM. Afternoon Shift: 1:30 PM – 8:00 PM.

N100,000 - N120,000 monthly. Application Closing Date

23rd November, 2026. How to Apply

Click Apply Now button to apply

Note: Applicants must reside close to the office location or be willing to relocate within a reasonable distance to ensure convenient commuting and punctuality.