Back Office / CRM Officer Abuja

📌 OPPORTUNITY OVERVIEW Ascentech Services Limited is actively recruiting for a Back Office / CRM Officer position in Abuja. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 2 years • Educational Background: Others or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Abuja

💼 WHY THIS ROLE MATTERS IN NIGERIA The Back Office / CRM Officer position is an important role within Nigeria's Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Back Office / CRM Officer position, ensure your CV highlights: • Relevant experience matching the 2 years requirement • Educational qualifications in line with Others • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Data / Business / Analysis / Ai sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Ascentech Services Limited is a human resources solutions company dedicated to helping businesses build stronger teams and manage people functions more effectively. Established in Nigeria in 2013, we have supported organizations for years with high-quality, practical HR services designed to meet real business needs; adapting to evolving workforce demands and enabling long-term growth. With a strong presence in Lagos and Ibadan, and an expanding footprint through Ascentforce in India, we deliver a broader, more connected approach to recruitment, outsourcing, training, and ongoing HR support. Ascentech brings expertise across borders, backed by over 13 years of dedicated experience in delivering practical HR and recruitment solutions. We are  recruiting to fill the position below:

 Job Title: Back Office / CRM Officer

Location: Abuja (FCT)

Employment Type: Full-time Job Summary

We are seeking a detail-oriented and organized Back Office / CRM Officer to support our sales and customer relationship operations. The successful candidate will be responsible for maintaining accurate customer records, managing CRM data, coordinating administrative processes, tracking customer interactions, and providing timely support to the front-office and sales teams.

Manage and maintain accurate customer and prospect information within the CRM system. Update customer records, sales activities, leads, opportunities, and follow-up information. Monitor and track leads and customer interactions to ensure timely follow-up. Prepare and maintain reports on sales activities, customer information, leads, and conversions. Provide administrative and back-office support to the sales and customer service teams. Process and organize customer documentation, orders, invoices, and other relevant records. Coordinate with sales, operations, finance, and other departments to ensure smooth workflow. Monitor pending requests, customer issues, and follow-ups and ensure they are properly addressed. Assist in generating sales and customer performance reports from the CRM system. Ensure data accuracy, confidentiality, and proper documentation of customer information.

Minimum of 2 years' experience in a Back Office, CRM, Sales Support, Customer Service, Administrative, or similar role. Bachelor's degree, HND, or OND in Business Administration, Marketing, Management, or a related field. Previous experience using CRM software is required. Proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Strong data entry and record-management skills. Excellent attention to detail and organizational skills. Good written and verbal communication skills. Ability to manage multiple tasks and meet deadlines.

Preferred Skills

Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or similar systems. Good knowledge of sales processes, lead management, and customer relationship management. Strong Excel skills, including sorting, filtering, formulas, and basic reporting. Ability to prepare and interpret operational and sales reports. Proactive approach to identifying and resolving administrative or data-related issues.

N150,000 – N200,000 Monthly. Application Closing Date

30th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title and location as the subject of the mail.