📌 OPPORTUNITY OVERVIEW:
M-KOPA Nigeria (Hybrid) is actively recruiting for a Regional Retail Operations Team Lead (Enugu) position in Enugu. This is an excellent opportunity for professionals in the Sales / Marketing / Retail / Business / Development sector looking to advance their careers in Nigeria's dynamic job market.
🎯 IDEAL CANDIDATE PROFILE:
We are seeking talented individuals with the following profile:
• Experience Level: 3 - 5 years
• Educational Background: Others or equivalent
• Industry Focus: Sales / Marketing / Retail / Business / Development
• Location Preference: in Enugu
💼 WHY THIS ROLE MATTERS IN NIGERIA:
Sales and marketing roles like Regional Retail Operations Team Lead (Enugu) are key revenue drivers in Nigeria's expanding market. This position offers direct impact on business growth and market expansion.
📈 CAREER DEVELOPMENT INSIGHTS
This role in Sales / Marketing / Retail / Business / Development offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.
📋 APPLICATION GUIDANCE:
When applying for this Regional Retail Operations Team Lead (Enugu) position, ensure your CV highlights:
• Relevant experience matching the 3 - 5 years requirement
• Educational qualifications in line with Others
• Specific achievements in the Sales / Marketing / Retail / Business / Development field
• Any certifications or specialized training
• Proficiency in relevant software and tools
🌍 NIGERIA JOB MARKET CONTEXT:
The Sales / Marketing / Retail / Business / Development sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.
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M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Regional Retail Operations Team Lead
Location: Enugu (Hybrid)
About the job
We are looking for a Retail Operations Officer in Benin City to join our Retail group; as we scale up and drive digital and financial inclusion across our markets.
The role
You will run day-to-day retail operations across an assigned state, keeping shops, depots and stock points accurate, compliant and ready to serve customers.
You will report to the Regional Retail Team Lead and lead Stock Controllers and Shop Assistants.
This is a hybrid role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Retail Manager.
What You'll Do
Oversee daily operations across retail shops, depots and stock points to keep service smooth and consistent.
Manage stock reconciliations, replenish understocked SKUs, and keep every active and newly onboarded DSR within approved minimum and maximum stock levels.
Coordinate aged stock returns, reallocations and lost phone reporting, and make sure reverse logistics procedures are followed.
Manage phone repair logistics so devices reach repair centres and return to customers within agreed SLAs.
Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants on processes, products, systems and service standards.
Monitor retail KPIs, run regular shop inspections, drive corrective action, and work with Sales, Supply Chain, Repairs and Customer Service on improvements.
What You'll Need
3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations.
Minimum of 2 years’ experience in a supervisory or team leadership role.
Proven experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations.
Confidence with retail management systems, inventory tools and Microsoft Office, especially Excel.
The honest part:This is a hands-on role.
You will be covering multiple locations, chasing stock discrepancies, and handling repair and customer issues as they come up.
The days are rarely identical, and the detail matters. If you like seeing the direct result of tidy operations, you will do well here.
What makes this different:Most retail operations roles stop at the shop door.
This one follows the device the whole way: from stock point to DSR to customer, and back through repairs when something goes wrong.
You will own that full loop, and your numbers show up directly in whether a customer gets their phone, and keeps it working.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
