IT Operations Assistant

at IITA - International Institute of Tropical Agriculture

Contract

DUTIES:

Work along with other SPOC (Single Point of Contact) to receive and record all request/issues/complaints/incidents from end-user
Assign tickets already logged via the Institutional helpdesk- FreshService to the available ServiceDesk Analyst.
Log, receive and respond to incident/request/problem on FreshService
Follow-up on all tickets assigned and from end-user to completion and resolutions
Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer
Work with end-users to identify and deliver required PC service levels
Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations
Perform any other duty as may be assigned by the Supervisor.

Requirements

QUALIFICATION:

National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field with a minimum of six (6) years' experience performing similar role in a well-structured environment.

COMPETENCIES:

The ideal candidate must:

Have good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11).
Be able to work both during working hours and required to be available when work demands during non-working hours

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Oyo

Job Overview

Job Posted:

1 year ago

Job Type

Contract

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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IT Operations Assistant

How To Apply

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Salary

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Location

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Job Details

IT Operations Assistant

How To Apply

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Salary

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