IT Application Lead at Olam Agri

Job Summary

As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:


Provide Level 2/3 SAP Application Support:


Troubleshoot and resolve complex SAP issues
Provide timely and effective solutions to user queries and incidents
Perform root cause analysis and implement preventive measures


Manage SAP Incidents and Service Requests:

Prioritize and manage incidents and service requests
Adhere to defined SLAs and KPIs
Escalate issues to relevant teams as needed




Job Description


Proficient in SAP Modules – PP, QM and MM
Good understanding of SAP Master data requirements
Prior experience in managing SAP service requests -L1 Tickets
Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
Have worked in some key projects – SAP, other applications
Good individual contributor and team player


Profile Description


Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
Ensure the stability and optimal performance of our SAP applications.
Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
Champion continuous improvement for application support processes.


Requirements


Minimum 6 years of hands-on experience with SAP applications.
Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
Excellent analytical skills with a strong aptitude for data analysis and management reporting.
Experience in leading and managing IT projects, particularly within SAP.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
Proactive, problem-solving mindset with a commitment to continuous improvement.



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