Customer Account Manager

About the Role:


We are seeking a seasoned Client Account Manager to oversee and grow relationships with clients across the Eastern Region. This strategic role combines account management, client relationship leadership, and revenue growth. You will serve as the key liaison between the company and our legal and corporate clients, oversee key accounts, and ensure the region meets its revenue targets. The ideal candidate is client-focused, results-driven, and skilled at balancing relationship management with revenue growth.


Key Responsibilities:


Manage a portfolio of high-value client accounts, ensuring consistent engagement, satisfaction, and retention.
Follow up on client renewals, payments, and subscription cycles to drive revenue growth.
Serve as the main point of contact for client accounts in your region
Provide onboarding, training, and ongoing support to users
Identify opportunities to upsell or expand services within accounts
Work closely with internal teams (sales, support, product) to address client feedback and issues


Qualifications:


At least 4 years of account management experience, preferably in legal tech or related industries.
Strong interpersonal and communication skills
Previous experience in client relationship management, customer success, or account management
Familiarity with legal industry practices or SaaS products is a plus
Ability to work independently and manage multiple client accounts effectively
Good presentation, negotiation, and follow-up skills
Must be a resident in or have strong familiarity with Enugu and/or Imo States
Familiarity with CRM tools and Microsoft Office tools.