Collections & Recovery Lead (Kano)  Kano

📌 OPPORTUNITY OVERVIEW SCALE mPower is actively recruiting for a Collections & Recovery Lead (Kano) position in  Kano. This is an excellent opportunity for professionals in the Finance / Accounting / Audit sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 3 - 5 years • Educational Background: Bachelor or equivalent • Industry Focus: Finance / Accounting / Audit • Location Preference: in  Kano

💼 WHY THIS ROLE MATTERS IN NIGERIA Financial professionals like Collections & Recovery Lead (Kano) are vital for organizational stability, compliance with Nigerian regulations, and economic development. This role offers the opportunity to impact business strategy and financial health.

📈 CAREER DEVELOPMENT INSIGHTS This role in Finance / Accounting / Audit offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Collections & Recovery Lead (Kano) position, ensure your CV highlights: • Relevant experience matching the 3 - 5 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Finance / Accounting / Audit field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Finance / Accounting / Audit sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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SCALE mPower is a financial solution that provides transportation workers with access to credit, enabling them to pay for essential services such as vehicle spares, repairs, and fueling, ensuring their vehicles remain operational and on the road. We are  recruiting to fill the position below:

 Job Title: Collections & Recovery Lead

Location: Kano

Employment Type: Full-time Job Summary

The Collections & Recovery Lead is responsible for overseeing collections and recovery operations within an assigned state.  The role involves managing Collections and Recovery Specialists (CRSs), monitoring portfolio performance, driving recovery activities, conducting collection audits, investigating anomalies, and ensuring that collection targets and portfolio quality standards are achieved. The ideal candidate must possess strong leadership, analytical, investigation, and debt recovery skills.

Manage, supervise, and coordinate the activities of Collections and Recovery Specialists (CRSs) across the assigned state. Set clear performance expectations and monitor CRS productivity and effectiveness. Provide regular coaching, guidance, and performance feedback to CRSs. Conduct periodic performance evaluations and recommend appropriate performance improvement actions where necessary. Ensure CRSs adhere to approved collections, recovery, and escalation processes.

Oversee all collections and recovery activities across the assigned state. Drive the achievement of state collections and recovery targets. Monitor repayment performance across different areas and transport parks. Develop and implement effective recovery strategies for overdue and delinquent accounts. Supervise recovery activities and ensure timely escalation of difficult or unresolved cases.

Monitor collections performance by area, park, and assigned CRS. Track and analyse the quality of the state portfolio and identify emerging repayment risks. Monitor delinquency trends and recommend appropriate interventions. Drive the resolution of high-risk and delinquent accounts within agreed timelines. Ensure collection performance aligns with the Company's portfolio quality objectives.

Conduct regular collection audits to ensure compliance with approved processes and policies. Review collection records, repayment activities, and recovery documentation for accuracy. Identify collection exceptions, process gaps, and compliance breaches. Ensure identified audit findings are addressed promptly. Maintain proper documentation of audit findings and corrective actions.

Investigate suspected fraud, irregularities, collection anomalies, and other suspicious activities. Identify potential systemic risks affecting collections and portfolio performance. Escalate significant fraud concerns, operational risks, and recurring issues to management. Work closely with relevant internal teams to resolve identified risks and anomalies. Recommend controls and process improvements to minimise future collection risks.

Supervise the escalation and resolution of delinquent and high-risk accounts. Ensure recovery cases are handled promptly and in accordance with Company procedures. Monitor the progress of escalated cases and recovery actions. Coordinate with relevant stakeholders to resolve complex collection and recovery issues. Ensure timely reporting of unresolved and high-risk portfolio cases.

Prepare and submit regular state collections and recovery performance reports. Analyse collection trends, recovery performance, CRS productivity, and portfolio quality. Monitor and report collection exceptions and operational challenges. Provide recommendations to management based on performance data and identified risks. Maintain accurate records of collection, recovery, audit, and escalation activities.

Key Performance Indicators (KPIs)

State Collections Efficiency Rate CRO Productivity Recovery Rate and Recovery Value Audit Compliance High-Risk Portfolio Resolution.

Bachelor's Degree in Finance, Business Administration, Economics, Accounting, or a related field. 3–5 years of experience in collections, debt recovery, credit operations, or financial services. Minimum of 2 years of experience in a supervisory or team leadership role. Proven experience managing collections or recovery teams. Strong understanding of debt collection and recovery processes. Experience monitoring loan portfolios and analysing repayment performance. Strong analytical and problem-solving skills. Excellent people management, coaching, and performance management abilities. Strong communication, negotiation, and conflict resolution skills. Ability to investigate operational anomalies and identify potential fraud risks. Ability to work independently and manage multiple priorities effectively. Willingness to conduct field visits and travel within the assigned state where required.

Experience in digital lending, microfinance, fintech, or credit operations. Knowledge of loan portfolio management and delinquency control. Experience conducting collection audits and compliance reviews. Fraud investigation and risk management experience. Strong proficiency in Microsoft Excel and reporting tools. Experience using digital collections platforms, dashboards, or CRM systems. Strong stakeholder management and escalation management skills.

N250,000 - N600,000 monthly, comprising a fixed and variable component, subject to the achievement of applicable performance targets and conditions. Application Closing Date

20th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the  Job Title as the subject of the email.