BRIEF DESCRIPTIONThe role of a Virtual Banker, Africa China Banking involves resolving customer complaints and complex queries to ensure a positive brand experience for clients. The position requires Mandarin speaking skills, 1-3 years of experience in operations, and knowledge of banking processes.
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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Virtual Banker, Africa China Banking
Location: Ilupeju, Lagos
Job Description
To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
QualificationsB.Sc in Social Science or related field.
Masters and Professional certifications can be an added advantage.
Experience:Mandarin speaking.
1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
Experience in telecommunications Support.
Understanding of Stanbic IBTC’s products and services.
Conceptual and practical knowledge of credit procedures, policies, and standards
Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information:Behavioural Competencies:Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities
Technical Competencies:Banking Process & Procedures
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)
Active Listening
Query Resolution.
Application Closing DateNot Specified.
Method of Application
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
