State Head - Merchant Acquiring

The State Head for Large Merchant Acquisition will spearhead the acquisition efforts for high-value merchants across various key sectors, focusing on those with a minimum monthly turnover of N6 million per terminal and N30 million per month.


Key Responsibilities:


Industry Focus: Lead merchant-acquiring efforts in key sectors, including but not limited to transportation, travel agencies, luxury bus operators, logistics, courier services, and ride-sharing platforms (e.g., Bolt & Uber)
Relationship Building: Develop robust relationships with top merchants in the targeted sectors, fostering connections with key decision-makers
Team Management: Oversee a team of Key Account Managers responsible for acquiring and managing large merchants within the designated verticals
Network Development: Leverage an extensive network to identify opportunities, understand merchant needs, and promote the organization's solutions for mutual satisfaction
Industry Engagement: Actively participate in industry-related events to expand relationships with key merchants, staying updated on sector trends and challenges
Association Partnerships: Collaborate with major associations within the targeted verticals to facilitate merchant acquisition and strengthen industry connections
Key Account Maintenance: Manage relationships with key accounts, ensuring their satisfaction and promptly addressing any concerns
Complaint Resolution: Timely resolution of merchant complaints, ensuring high customer satisfaction
Network Expansion: Continuously build networks within the assigned verticals, identifying new opportunities for merchant acquisition
Product Knowledge: Develop a comprehensive understanding of the organization's products and services, guiding others and effectively communicating value propositions to merchants


Requirements


Bachelor's Degree in Sales and Marketing or related fields
8-10 years of experience in Merchant Business within Fintech or a Commercial Bank, with a focus on managing large merchants
Strong communication and interpersonal skills
Proven track record of success in key account management, preferably within the fintech industry
Experience in managing high-performing sales teams
Flexibility, result-oriented mindset, and a strong work ethic
Self-motivated and capable of working independently to meet and exceed sales targets
Previous experience in Customer Service is a plus