Regional Coordinator

Job Overview


Create and implement quarterly and monthly regional strategies to increase the average number of active customers per Hub to 120, achieve 1M monthly recurring revenue, and meet agreed-upon ARPU targets.
Address service disruptions at the Hub level and efficiently resolve customer complaints.
Manage inventory overstocking at hubs and limit missing packs to less than 1% regionally, both at Hubs and with customers.
Implement 4,5,7 inventory management processes and Pack Memos to eliminate lost packs at the regional level.
Work with Tech stars to address all technical issues in Hubs and maintain Hub Uptime.
Strengthen, develop, and mentor Jaza Stars, Super Stars, Inventory Stars, and Tech Stars to effectively comply with brilliant basics.
Delegate urgent Hub tech issues that may cause service interruption to the appropriate Tech star.
Provide logistical support to Tech stars for field tasks.
Ensure excellent customer service at the Hub level by promptly addressing charging issues and assisting jaza stars in resolving customer complaints.
Recognize potential growth challenges and propose timely solutions.
Establish and nurture relationships with local government officials, and serve as the company's representative in all legal matters.


Required Skills


Oversee regional profit and loss by crafting and executing innovative growth plans aligned with company objectives while controlling costs.
Supervise regional inventory by ensuring excellent execution of brilliant basics and adherence to inventory management policies and processes by the regional team.
Oversee recruitment and training of regional Jaza Stars & Super Stars by identifying staffing needs and implementing a robust recruitment process to attract top-tier Jaza Stars for their communities.
Monitor regional team performance through regular team meetings, individual sessions, coaching, and performance evaluations.
Set an example by demonstrating Jaza behaviors and adhering to SOPs.


Essential Competencies


Leadership abilities
Problem-solving aptitude
Time management skills
Team management expertise



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