NCG Lead Agent Ikeja

📌 OPPORTUNITY OVERVIEW DHL Global Forwarding Nigeria Limited is actively recruiting for a NCG Lead Agent position in Ikeja. This is an excellent opportunity for professionals in the Aviation / Airline sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 3 - 5 years • Educational Background: Bachelor or equivalent • Industry Focus: Aviation / Airline • Location Preference: in Ikeja

💼 WHY THIS ROLE MATTERS IN NIGERIA The NCG Lead Agent position is an important role within Nigeria's Aviation / Airline sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Aviation / Airline offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this NCG Lead Agent position, ensure your CV highlights: • Relevant experience matching the 3 - 5 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Aviation / Airline field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Aviation / Airline sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

---

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday. We are  recruiting to fill the position below:

 Job Title: NCG Lead Agent Jobsby role

Job ID: AV-374927

Location: Ikeja, Lagos

Reporting to NCG Supervisor

Business Unit – Operations Role Context

Lead a team of NCG Agents to ensure that flight alerts, pre-alerts and paperwork for Movements and MAWB are executed promptly and in compliance with Global SOP and airline requirements. Follow up on non-compliant shipments and coordinate exception handling at the Lagos Hub and in compliance with network standards. Respond to all network trace requests and enquiries in a timely and professional manner. To ensure that service, cost, safety and legal requirements are maintained on a day-to-day basis. Improving on shipment visibility by ensuring all appropriate checkpoints and standard remarks are done in line with GSOP standards.

Daily planning and closure of movements on OCNT. Monitor and track inbound network data to ensure it is received in time for sort operation. Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials. To monitor, update, compile and submit daily Global Hub Executive reports to provide the network with an overall review of the previous 24 hours operation at the Hub.  Update HUB systems (OCNT/OPMS/CALMS) to ensure all required transmissions are sent and received on time. Also ensure all necessary data is entered accurately in a timely fashion to allow sorting/scanning to take place smoothly. To monitor the handling of Off-Net shipments and ensure uplift. Control the communication and processing of non-conforming shipments received at the LOS Hub (damaged shipment, undeclared DG, overweight or oversized shipments etc.). Provide instructions to Ops on network requests on exception handling such as RTO, Service Change etc. Action all GEMA or Email traces and queries for LOS Hub. To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the LOS Hub NCG Department. To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation.  To ensure all DHL Network, country and customer inquiries, special requests, traces and service incidents are resolved in a timely and pro-active manner. Ensure all shipments in the Lost & Found cage are processed as per ISO and DHL Global SOP. Ensure all damaged shipments are processed and alerted as per ISO and DHL procedures. Send service updates in a timely fashion, to ensure timely movement of materials. Liaising and communicating with other departments to ensure the passing of information about flight changes or problems. Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information.

Minimum Requirements

B.Sc or equivalent in any discipline In-depth knowledge of aircraft characteristics and limitations Aviation Standard Operating Procedures and all Network Standard Requirements.

At least 3 years operational knowledge gained in various DHL departments or Airline experience.

Not Specified. How to Apply

Click Apply Now button to apply