BRIEF DESCRIPTIONThe Floor Supervisor for the Lounge Area is responsible for overseeing customer service and daily floor operations within the lounge, focusing on creating a comfortable customer experience, coordinating service staff, monitoring orders, maintaining cleanliness, and ensuring that service standards are consistently upheld.
---
The People Office is an HR consulting firm that helps businesses build better teams, streamline HR processes, and create effective people management systems. We provide services including recruitment and talent placement, HR setup, employee management, policies and documentation, performance management, and organisational development. Our goal is to help growing businesses attract, manage, and retain the right talent while building structured, productive, and sustainable organisations.
We are recruiting to fill the position below:
Job Title: Floor Supervisor, Lounge Area
Location: Berger, Lagos
Employment Type: Full-time
Reports To: Restaurant Manager
Gender: Preferably Male
Job Summary
The Floor Supervisor for the Lounge Area is responsible for overseeing customer service and daily floor operations within the lounge.
The role focuses on creating a comfortable customer experience, coordinating service staff, monitoring orders, maintaining cleanliness, and ensuring that service standards are consistently upheld.
Key ResponsibilitiesSupervise daily lounge operations and coordinate floor service activities.
Assign duties to servers and monitor their performance throughout each shift.
Ensure customers are welcomed, attended to promptly, and served professionally.
Monitor order taking, order delivery, and communication between service staff and the kitchen or bar, where applicable.
Ensure lounge seating, tables, service stations, and customer areas are clean and presentable.
Monitor customer feedback and resolve service complaints professionally.
Coordinate reservations, table arrangements, and special customer requests where applicable.
Monitor stock availability for service items and communicate replenishment needs.
Ensure staff maintain appropriate grooming, punctuality, and professional conduct.
Prepare shift updates and report operational issues to the Restaurant Manager.
Key Performance Indicators (KPIs)
Customer satisfaction and service quality.
Timeliness and accuracy of customer orders.
Cleanliness and presentation of the lounge.
Staff productivity and adherence to service standards.
Effective management of customer complaints.
Compliance with operational and hygiene procedures.
Accurate shift reporting and communication.
RequirementsMinimum of 2 years of experience in hospitality, restaurant service, or lounge operations.
Previous floor supervision experience is an advantage.
Strong customer service and team leadership skills.
Good communication, organisation, and problem-solving abilities.
Ability to manage customer expectations and coordinate service during busy periods.
Professional appearance and attention to detail.
Flexibility to work shifts, weekends, and public holidays as required.
SalaryN150,000 - N200,000 / month.
Application Closing Date
30th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the email.
How To Apply
-
Make sure you are logged in and your email is verified (Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Position"
-
Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
