Customer Service Representative Utako

📌 OPPORTUNITY OVERVIEW GUO Logistics Limited is actively recruiting for a Customer Service Representative position in Utako. This is an excellent opportunity for professionals in the Logistics sector looking to advance their careers in Nigeria's dynamic job market.

🎯 IDEAL CANDIDATE PROFILE We are seeking talented individuals with the following profile: • Experience Level: 1 - 3 years • Educational Background: Bachelor or equivalent • Industry Focus: Logistics • Location Preference: in Utako

💼 WHY THIS ROLE MATTERS IN NIGERIA The Customer Service Representative position is an important role within Nigeria's Logistics sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS This role in Logistics offers valuable career progression opportunities aligned with your experience level and professional aspirations in Nigeria.

📋 APPLICATION GUIDANCE When applying for this Customer Service Representative position, ensure your CV highlights: • Relevant experience matching the 1 - 3 years requirement • Educational qualifications in line with Bachelor • Specific achievements in the Logistics field • Any certifications or specialized training • Proficiency in relevant software and tools

🌍 NIGERIA JOB MARKET CONTEXT The Logistics sector in Nigeria continues to show strong demand for skilled professionals. With Nigeria's growing economy and increasing foreign investment, this position represents a valuable opportunity in the current job market.

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Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We operate a large fleet of trucks and maintain a network of strategically located offices across the country, helping you get your goods at the right destination in record time. We are  recruiting to fill the position below:

 Job Title: Customer Service Representative

Location: Utako, Abuja (FCT) 

Employment Type: Contract Job Summary

The Logistics Customer Service Representative at GUO Logistics will play a key role in ensuring smooth and efficient handling of parcels and courier services across multiple locations. The role involves managing customer interactions, coordinating parcel movement, routing and tripping, and ensuring proper packaging, registration, and inspection of all items, while maintaining high service standards that reflect the GUO brand’s commitment to reliability and customer satisfaction.

Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries. Coordinate therouting and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations. Supervise and verify proper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards. Track and monitor parcels in transit and proactively update customers on delivery status or any service delays. Maintain accurate shipment documentation, including waybills, manifests, receipts, and proof of delivery. Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction. Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points. Record and maintain customer data and transaction history accurately in the CRM system. Support revenue collection and ensure all transactions are properly recorded and accounted for. Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Education: Minimum of an HND / Bachelor’s Degree in Logistics, Business Administration, Supply Chain Management, or any related field. Experience: At least 1–3 years of proven experience in logistics, courier services, or transport operations, preferably within a structured logistics company.

Excellent communication and interpersonal abilities. Strong understanding of parcel handling and logistics operations. Proficiency in Microsoft Office and logistics tracking tools. Keen attention to detail and accuracy in documentation. Ability to multitask and perform effectively under pressure. Strong problem-solving and customer service orientation. Customer-focused mindset Teamwork and collaboration Time management and organization Professionalism and accountability Problem-solving and adaptability

Work schedule for this  job role is as stated below:

Mondays to Sundays (with one day off every week) 7:30am-1:30pm morning shift. 1:00pm - 8:00pm Afternoon Shift.

N220,000 monthly. Application Closing Date

20th September, 2026. How to Apply

Click Apply Now button to apply

Note: Please Read the Entire Information Carefully Before Applying.